FAQ's

 

GENERAL FAQ

 

Can I cancel my order after I've made a purchase?

Yes! We offer immediate order cancellation before fulfillment takes place. (about 12 hours)


Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet. 

If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process. (Please refer to our Returns & Refunds page)


How do I return or exchange an item?

Our return policy is effective for 30 days from the time your order is delivered.

Please refer to our returns & refunds policy for more information on how to initiate the returns process.


What types of Payment methods do you accept?

We accept Visa, Mastercard & American Express.


What are your shipping options?

Currently, we only offer one shipping option. For more information, please visit the Shipping FAQ section.


What if the item I ordered arrived broken or damaged?

We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at support@sunsetlampofficial.com


Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.


I am missing items from my order

Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.

We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please contact us at support@sunsetlamp.com and we’ll get you sorted!

SHIPPING FAQ

 

Do you ship worldwide & how much does shipping cost?

 

Yes - we ship worldwide. We offer all customers fast Domestic and International Shipping with tracking. We want your experience to be as smooth and upfront as possible - just the way we like it.

 

For Non-US Customers * Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.



What are your shipping and processing times?



Standard Shipping Times

 

Domestic:

 

United States: 7 - 15 days



International:

 

United Kingdom: 7 - 15 days

 

Canada: 7 - 15 days

 

Australia: 7 - 15 days

 

Europe: 9 - 21 days

 

Latin America: 10 - 25 days

 

Other countries: 14 - 30 days



Processing Times

 

Orders take 1-2 business days to process after placing the order before shipping out. We do not ship out on weekends.



Where can I find my tracking number?

 

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

 

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

 

If you need more detailed information, please shoot us an email at support@sunsetlampofficial.com and we'll help you out!

 

Unexpected Delays

 

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.